Refund policy

ROAROV Return & Refund Policy

Last updated: September 27, 2026

30-day return window

You have 30 days after receiving your item to request an eligible return. For a change-of-mind return, your item must be unused, in the same condition that you received it, with its original packaging and any tags. You will need your receipt or proof of purchase.

How to request a return

Email gaetanorosales8@gmail.com or use our Contact page. Include your order number, the reason for the return, and photos when applicable.

Please wait for approval and return instructions before sending anything back. Items sent back without first requesting a return will not be accepted.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. If there is a problem with your order, contact us first so we can review the issue and provide instructions.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. We may request photos to help review the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

The unused-item condition for change-of-mind returns does not prevent you from contacting us about a defective or incorrect item. Damage caused by misuse, alteration, or intentional damage is not covered.

Refunds

Once we have received and inspected your return, we will let you know whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact gaetanorosales8@gmail.com.

Exchanges

Exchanges depend on availability and are not guaranteed. Contact us before returning an item to discuss the available options.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee a cancellation once processing or shipment has begun.

European Union orders and statutory rights

If merchandise is shipped into the European Union, applicable cancellation and return rights, including the 14-day cooling-off period, apply. Nothing in this policy limits consumer rights that cannot legally be excluded. Mandatory consumer rights take precedence over the conditions and processing times above.

Questions

Contact gaetanorosales8@gmail.com or visit our Contact page.